![]() ![]() Just replace the invalid URL portion with the valid URL portion for the MDM server on the Mac computer, then try preparing the device again.Īgain, we'll update this post when the issue is fixed. Workaround: Fortunately, there's a relatively simple workaround. The issue does not affect Direct Enrollment scenario. A valid URL should start with while an invalid URL usually starts with which is usually the original profile URL you copied from the Intune console for Setup Assistant Enrollment. What is happening behind the scenes: The enrollment URL for the MDM server created with Apple Configurator did not get resolved successfully or was manually edited. Connect your iOS device back to Apple Configurator. The scenario: When following the steps in this document (Enroll iOS devices with Apple Configurator) for Setup Assistant enrollment, you get âInvalid Profile: The configuration for your iPad/iPhone could not be downloaded from â error after accepting âApply configurationâ on the device. Invalid Profile - this is the message that started all of it for me. We'll update this post when it's resolved. After working with engineering to replicate and then pinpoint the issue, we decided it would be useful to post a known issue just in case you've run into this. We recently had a case escalated through all levels of support which took quite some time to troubleshoot. ![]() Software Engineer on the Enterprise Mobility and Customer Experience Team Tap the existing management profile, and tap Remove Management.By Lee Yan | Intune Sr.In AC2, select the iOS device you wish to configure. Connect the device (s) to be configured to the Mac using the USB cable. Open Settings on the iOS/iPadOS device > General > VPN & Device Management. Login to the Mac computer and launch the Apple Configurator 2 (AC2) app.Complete the following steps to remove the existing management profile. This error indicates a management profile is already installed on the device. The new MDM payload does not match the old payload. Switch the toggle to the On position for the license that you want to assign to this user, and then choose Save.Ä®rror: Profile Installation Failed.Select the user account that you want to assign an Intune user license to, and then choose Product licenses > Edit.Go to the Microsoft 365 Admin Center, and then choose Users > Active Users.The user who is trying to enroll the device does not have a Microsoft Intune license. Remove any existing management profile.Open Settings on the iOS/iPadOS device, go to General > VPN & Device Management.The device is already enrolled with another MDM provider. If enrollment still fails, remove cookies in Safari (don't block cookies), then re-enroll the device. Cancel any current profile installation.You are enrolling a device that was previously enrolled with a different user account, and the previous user was not appropriately removed from Intune. Select Configure platforms, select Allow for personally owned iOS/iPadOS devices, and then click OK. ![]()
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